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COVER STORY
14 A New Formula For KPIs
New tech, better data and a pivot to traveler satisfaction are prompting
companies to revise how they think about key performance indicators.
LEADING PRACTICES
18 Picking Up The Check
Meritor’s Jack Reynaert is mastering meal spend with a sophisticated
card program and the Dinova preferred restaurant network.
CASE STUDY
20 Corralling Meetings Payment
Dell’s meetings payment system was a tangle of payment processes.
In the course of streamlining the program, the tech company wound
up incubating a start-up event procurement platform called Eved.
PROFILE
22 Separating Serviced Apartments
PricewaterhouseCoopers United Kingdom put out a request for proposals
to consolidate its serviced apartment spend and came out of the process
with a third-party team working from PwC’s office to manage it.
6 NewsLog
Lufthansa reorganizes to cut costs and focus on Eurowings development •
United’s new transpacific and transatlantic routes • Extended Stay
America sells portion of properties • Wex and Grasp Technologies
launch GraspPAY single-use virtual cards • Law suit against Uber
in California becomes class action.
Departments
12 Indicators
Based on price trends, hotel market risk and the structure of the hotel
market, travel buyers have an edge on hotel suppliers this negotiating
season. Here’s a closer look at the factors and where the market is going
for the next three years.
24 Perspective
Allstate Insurance Co.’s Duane Goucher explains two new ways corporates
could buy air travel in the future—bulk-buying and revenue commitment—
and their pros and cons.
