EDITOR-IN-CHIEF, THE BEAT
MICHAEL B. BAKER
Travel Procurement (USPS 025-279, ISSN 21506582)
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BUSINESS TRAVEL NEWS
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www.businesstravelnews.com/procurement FEBRUARY 2017 / 3
12 Unilever Sources
Unilever’s Yvonne Moya had checked
all the travel procurement boxes.
Consolidated TMC? Check. Supplier
categories rationalized? Check. Supplier service levels monitored? Check,
check, check. With traveler engagement still lagging, she stepped out of
corporate travel mode to ask “What
can I deliver to these consumers in my
program?” That question opened up
opportunities for savings and service.
15 Airline Sourcing’s Slow Shift to Traveler Centricity
Cost still may be king, but traveler-focused RFPs & KPIs are on the way.
16 Pressures Facing the U.S. Hotel Industry in 2017
The four factors that could make it a difficult year for hotel companies.
18 CWT’s Strategy, Tech Investment, Hotel Solutions
& Employee Cuts
On the job for nine months, CWT CEO Kurt Ekert has a plan.
20 Midmarket Meetings Program Gets Cost-
With no budget, Informatica centralized procurement for its U.S. meetings.
Vol. 12, No. 1
22 What Travel Managers Should Focus
On & How To Measure It
By TClara CEO Scott Gillespie
Using old-school savings as the main indicator of a
travel program’s success is shortsighted.
Alaska Air hits $1.3 billion in revenue in the fourth quarter • WestJet revenue
from corporate managed travel rose 15 percent in the fourth quarter • United
Airlines demand & pricing picked up in 2016 • Delta expects to increase fares
this year • American Airlines will beef up its corporate sales force • AccorHotels
plans to buy another vacation home rental company • AirPlus International
plans to acquire Belgian card issuer BCC Corporate in the second quarter
10 By the Numbers
Meals proved the largest expense category in 2016,
eating up 19 percent of expense volume. Plus: a 2017
hotel forecast, fourth-quarter year-over-year world
region hotel performance & 2016 air carrier stats.