EDITOR-IN-CHIEF, THE BEAT
MICHAEL B. BAKER
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16 Karen Hutchings
& EY’s Bots Battle
EY’s Karen Hutchings worked with
automation experts at her company
to find meetings registrants that
don’t have related air bookings. A
bot to combat hotel leakage followed, & others may be on their way.
20 A Travel Program & Its TMC Start Virtual Card
The Advisory Board’s Steven Mandelbaum & Balboa Travel teamed up.
24 Kimpton’s Plans for Growth in a Boutique-Thirsty World
CEO Mike DeFrino talks about expansion & maintaining brand identity.
26 The Rise of Hotel ‘Collection’ Brands
How consumer tastes & hotel industry contribute & what to expect.
30 IAG Shakes Up the Airline Distribution Landscape
A la Lufthansa, two IAG carriers will surcharge GDS bookings.
32 Cvent Rethinks Supplier Network & Venue Search
The keeper of meetings venue sourcing pools focuses on finding the right fit.
34 Copa Is Poised to Grow as Latin America Recovers
The Panama-based air carrier plans to capitalize on demand.
35 Japan Airlines Plans Capacity Growth
The airline is out of bankruptcy and free to spread its wings.
36 Can TRM Compromise Data Security?
By Anvil head of research & technical
development Peter Davies
Where corporate data goes when travel risk management
companies use data aggregators to track travelers.
North American hotel outlook, year-over-year
changes in average daily rate & occupancy
around the world, hotel rate audits & corporate air
travel metrics on both the supply & demand sides.
United will launch Los Angeles-Singapore service • Lufthansa will beef up
its Munich hub • United ends Caracas-Houston service • IHG plans midscale brand • Wyndham launches Trademark Hotel Collection soft brand •
Certify sells to private equity • New execs at iJet & On Call International.